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To ensure optimal performance and fair usage, we enforce the following usage limits and throttling policies.

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Usage limits

  • 500 requests per minute (per firmId or partnerId) — a request authenticated with a Firm API token is counted against that Firm’s firmId. A request authenticated with a Partner API token is counted against the Partner’s partnerId. The two buckets are separate.
  • 10 concurrent requests (per firmId or partnerId)

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Throttling

Requests made beyond the limits mentioned above will result in a 429 Too Many Requests response. When this happens, wait at least 60 seconds before retrying; for bursts or migration-style workloads, use exponential backoff (for example retry after 60s, then 120s, capped at a few minutes) so you do not hammer the limiter. For large backfills, spread work over time or coordinate with support@confidolegal.com if you expect sustained traffic above these limits.

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Bulk disbursements

The disbursementsCreateBulk mutation runs multiple creates in one request but still counts toward the same per-firm limits and can return 429 if the Firm is already near the cap.