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Sometimes ACH payments get returned after they have been settled. When this happens the funds, that may have already hit the Firm’s bank account, are reversed. Partial returns do not exist. You can get notified when an ACH payment is returned by configuring the transaction.ach_returned webhook. See webhooks for more info. A payment link that was marked paid because of a pending ACH moves back to unpaid or partially_paid when that ACH is returned. The same applies to each payment link on an aggregate payment link.

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Testing

To test ACH returns, you can call the sandboxOnlyTriggerAchReturn on a Transaction with type: achPayment. This will simulate an Insufficient Funds return error code and send out a webhook.