Voids and Refunds
Voids
After a successful payment has been made, there is a short period in which it can be voided using the voidTransaction mutation. This period depends on the payment method used when processing the payment.
| Payment Method | Cutoff Time (Central Time) |
|---|---|
| Card Payment | 10:30 PM |
| Ach Payment | 12:30 PM & 9:00 PM |
The Transaction object has a canVoid boolean that indicates whether or not the transaction can be voided.
Payments on an Aggregate Payment Link can’t be voided.
Refunds
After a successful payment has settled, the transaction can be refunded at any time using the refundTransaction mutation. This mutation also contains an optional amount input that can be defined to make a partial refund for a specific transaction. An error will be thrown if you attempt to refund more then the original amount of the transaction.
The Transaction object has a canRefund boolean that indicates whether or not the transaction can be refunded. This is based on the expected settlement time of the transaction.
Void or Refund
For convenience, we have also added a voidOrRefundTransaction mutation. However, we do not allow partial refunds when using this mutation.
Notes
It is possible for both canVoid and canRefund to be false. This occurs when the money is in transit.